Terms of Service

You must be at least 13 years old to create an account. If you are between 13 and 18, you may only use the service with a parent or legal guardian's consent.

You agree to provide accurate, current, and complete information during registration and to keep your profile information up to date.

You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately at support@relationpoint.app if you suspect unauthorised access.

Each person may only maintain one active account. Creating duplicate accounts to circumvent suspensions or restrictions is prohibited.

You may not transfer or sell your relationpoint account to another person.

You may not post, upload, or share content that is illegal, defamatory, harassing, threatening, obscene, or that infringes on any person's intellectual property rights.

You may not impersonate any person, living or deceased, or misrepresent your affiliation with any family, person, or organisation.

You may not send unsolicited messages, spam, or engage in any form of automated data scraping, crawling, or harvesting of user data.

You may not introduce malicious code, attempt to gain unauthorised access to our systems, or interfere with the service's normal operation.

You agree to engage respectfully with other users and to honour the cultural heritage and dignity of all families and communities represented on the platform.

You are responsible for the accuracy of information you enter in family trees. Intentionally entering false or fabricated genealogical data is prohibited.

You retain ownership of the genealogical data and content you create in your family trees. By entering content, you grant us a limited licence to store, display, and backup that data to operate the service.

When you share a tree with another user, you grant them the access level you specify (View or Edit). You may revoke access at any time by updating sharing permissions.

You may include information about deceased relatives to the extent that such information is factual and not defamatory. Exercise sensitivity when including information about recently deceased or living individuals.

You may only upload photos and media for which you hold the rights or have received permission from the rights holder. Do not upload private photos of living individuals without their consent.

We aim to support export of your family tree data. Contact support to request a data export.

Posts made on family community boards and city origin boards are visible to all members of that community. Do not post private or sensitive information in public boards.

Direct messages and group chats are end-to-end encrypted. You are responsible for the content of messages you send. Do not use private messaging to harass or threaten others.

We reserve the right to remove any content that violates these Terms or our Community Guidelines, and to suspend or ban accounts that engage in repeated violations.

Users are encouraged to report content that violates these Terms using the in-app report function. False or malicious reports are themselves a violation of these Terms.

By posting on community boards, you grant relationpoint a non-exclusive, royalty-free, worldwide licence to display and distribute that content within the platform.

A free tier is available with limited features as described in the app. We reserve the right to modify free tier features at any time.

Premium features require a paid subscription available as a monthly or annual plan. Prices are displayed in the app and are subject to change with 30 days' notice.

All payments are processed by Apple via the App Store. You must have a valid payment method on file with Apple to subscribe. relationpoint does not store your payment details.

Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date in your Apple ID settings.

You may cancel auto-renewal at any time through your Apple ID subscription settings (Settings → Apple ID → Subscriptions). Cancellation takes effect at the end of the current paid billing period — you will continue to have full Premium access until that date. Cancelling does not entitle you to a refund for any portion of the current billing period already charged.

All payments are processed by Apple. relationpoint does not issue refunds directly. If you believe you are entitled to a refund, you must submit a request to Apple at reportaproblem.apple.com. Apple's refund policy governs all refund decisions. This does not affect any rights you may have under applicable consumer protection law in your jurisdiction.

If you reinstall the app or switch devices, you can restore your subscription using the Restore Purchases option in Profile → Subscription.

The relationpoint name, logo, app design, and all underlying software are owned by relationpoint and protected by copyright, trademark, and other laws. You may not copy, modify, or distribute our intellectual property.

You retain all ownership rights in the original content you create. The limited licence you grant us to display your content does not transfer ownership.

Any feedback, suggestions, or ideas you provide to us may be used without restriction or compensation to you.

Your use of relationpoint is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

By using the service, you consent to the collection and processing of your data as described in our Privacy Policy.

relationpoint is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not verify the accuracy of family tree data entered by users. Genealogical information is user-generated and should be independently verified.

We do not guarantee uninterrupted or error-free operation of the service. We may modify, suspend, or discontinue any feature at any time.

To the maximum extent permitted by applicable law, relationpoint and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service.

In no event shall our total liability to you exceed the amount you paid to us in the 12 months preceding the claim.

You may stop using relationpoint at any time and delete your account via Profile → Delete Account.

We reserve the right to suspend or terminate your account, without notice, if we determine you have violated these Terms or engaged in conduct harmful to the community.

Upon termination, your right to use the service immediately ceases. Data deletion follows the schedule described in our Privacy Policy.

These Terms are governed by the laws of the jurisdiction in which relationpoint is incorporated, without regard to conflict of law principles.

You agree to first contact us at support@relationpoint.app to resolve any disputes. If the dispute cannot be resolved informally within 30 days, it shall be submitted to binding arbitration.

You agree that any disputes will be resolved on an individual basis and that you waive any right to participate in class action lawsuits or class-wide arbitration.

We may revise these Terms at any time. We will notify you of material changes via in-app notification or email at least 14 days before the changes take effect.

Your continued use of relationpoint after the effective date of revised Terms constitutes your acceptance of the new Terms.